So you need to use a paper clip or sim ejector tool to press and hold the button for 5-10 seconds or until all lights blink and the router restarts. The reset button on most routers is placed inside a tiny hole. You can find the reset option on the maintenance page or advanced options page or you can press the physical reset button located on the back of your router. You can also contact the ISP for more details about the problem. If many users are reporting that the service is down, then all you can do is wait until it is restored. Visit the Downdetecter website and search for your ISP to check whether their service is down in your location. Sometimes, the problem may not be with your router but with your service provider. Contact the customer care of the ISP to solve the issue. In any case, your router itself cannot access the internet. If it isn’t blinking, then chances are you have a loose or broken broadband cable connection, your ISP may be down, or you may have capped your monthly data plan. Make sure the WAN light is blinking and not constantly on or off (few routers show a green light as a sign of internet access). You can confirm this by looking at the WAN light on your router. In most scenarios when you have a problem with the router, the router itself may not be connected to the internet. Check Whether Your Router Is Connected to Internet A reboot can solve the problem most of the time. If the Problem Is With Your RouterĪs a primary step, turn off your router for thirty seconds and then turn it back on. Once you know that, the troubleshooting process will become easier and faster. If there aren’t any issues with other devices, then the problem is with your Chromebook.
If other devices connected to the same Wi-Fi can’t access the internet either, then the problem is with your router. You can do that by connecting another device to the same Wi-Fi network. To proceed, first, check whether the problem lies with your Chromebook or the router.
Chromebook Connected to Wi-Fi but No InternetĬhromebook Connected to Wi-Fi but No Internet.
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